Why this page exists
We take one payment and promise to keep your file for as long as you want it kept. Most people have been burned by a service that made a promise like that and then vanished overnight with a fortnight's notice, if that.
We cannot guarantee we will exist forever — no company can, and one claiming otherwise should be treated with suspicion. What we can do is commit in advance to how an ending would be handled, and publish it before it is relevant.
What we commit to
- 6 months' notice, by email to every customer with a stored file, before storage ends.
- A download window running the whole of that period. Your file stays reachable and downloadable throughout. You will need your decryption key, exactly as you do now — that does not change, and we still could not open it for you.
- Certificate records outlive the storage. The fingerprints, dates and timestamps are published or handed to a successor rather than deleted. They cost almost nothing to keep, and their whole purpose is to remain verifiable when we are not around. A certificate should not stop being evidence because a company stopped trading.
- The obligation transfers with the company. If the business is sold, these commitments go with it. A buyer takes on the notice period and the download window, or there is no sale.
What we cannot promise
If the company fails suddenly and without funds, an administrator controls what happens next, and no policy page overrides insolvency law. Two things reduce the damage even then, and both are built in rather than promised:
- Your certificate is a physical object you already hold. Its fingerprint and RFC 3161 timestamp can be verified by anyone, with standard tools, without us — that is why we use an open standard and give you the raw token.
- Your file is encrypted with a key only you have. Whatever happens to us, nobody inherits the ability to read it.
What you can do now
Keep your own copy of anything that matters. We are evidence that a file existed in a particular form at a particular moment — that is a real and useful thing, and it is not a backup. Anyone selling you indefinite storage as a substitute for your own copy is selling you something they cannot deliver.